southwestairlinesflights-reservations.com (America) Private Limited (hereinafter “Southwest Airlines”) recognizes the importance of privacy of its users and also of maintaining the confidentiality of the knowledge provided by its users as a responsible data controller and machine.
USERS OUTSIDE THE GEOGRAPHICAL LIMITS
Please note that the information shared with Southwest Airlines shall be primarily processed in America and such other jurisdictions where a third party engaged by Southwest Airlines may process the data on Southwest Airlines’s behalf. By agreeing to this policy, you're providing Southwest Airlines together with your explicit consent to process your personal information for the purpose(s) defined during this policy. the data protection regulations in America or such other jurisdictions mentioned above may differ from those of your country of residence.
If you've got got any concerns within the processing your data and wish to withdraw your consent, you may do so by writing to the following email id: privacy@go-Southwest Airlines.com. However, if such processing of knowledge is crucial for us to be ready to provide service to you, then we'd not be able to serve or confirm your bookings after your withdrawal of consent. as an example, if you'd prefer to book any international holiday package in fixed departures (group bookings), then certain personal information of yours like contact details, gender, dietary preferences, choice of room with smoking facility, any medical condition which might require specific attention or facility etc. may should be shared by us with our vendors in each city where you'll stay, which they will further process this information for creating suitable arrangements for you during the holiday. Such sharing and processing of information could also be the hotel where you'll stay or the tour manager who are your guide during the travel.
A withdrawal of consent by you for us to process your information may:
- severely inhibit our ability to serve you properly and in such case, we may should refuse the booking altogether, or
- unreasonably restrict us to service your booking (if a booking is already made) which might further affect your trip or may compel us to cancel your booking.
TYPE OF INFORMATION (WE COLLECT)
The information as detailed below is collected for us to be able to provide the services chosen by you and also to satisfy our legal obligations likewise as our obligations towards third parties as per our User Agreement.
“Personal Information” of User shall include the info shared by the User and picked up by us for the following purposes:
Registration on the online site: Information which you provide while subscribing to or registering on the web site, including but not limited to information about your individuality like name, gender, position, religion, age etc., your contact details like your email address, postal addresses, frequent flyer number, telephone (mobile or otherwise) and/or fax numbers. the info may also include information like your banking details (including credit/debit card) and also the other information bearing on your income and/or lifestyle; billing information payment history etc. (as shared by you).
Other information: We many also collect another information and documents including but not limited to:
- Transactional history (other than banking details) about your e-commerce activities, buying behavior.
- Your usernames, passwords, email addresses and other security-related information employed by you in reference to our Services.
- Data either created by you or by a third party and which you would like to store on our servers like image files, documents etc.
- Data available publically domain or received from any third party including social media channels, including but not limited to non-public or non-personal information from your linked social media channels (like name, email address, friend list, profile pictures or the opposite information that's permitted to be received as per your account settings) as a component of your account information.
- Information pertaining the opposite traveler(s) for who you create a booking through your registered Southwest Airlines account. In such case, you would like to verify and represent that each of the other traveler(s) for whom a booking has been made, has agreed to possess the knowledge shared by you disclosed to us and further be shared by us with the concerned service provider(s).
- If you request Southwest Airlines to supply visa related services, then copies of your passport, bank statements, originals of the filled in application forms, photographs, and therefore the other information which might be required by the respective embassy to process your visa application.
HOW WE USE YOUR PERSONAL INFORMATION:
The Personal Information collected maybe employed within the subsequent manner:
While making a booking
While making a booking, we may use Personal Information including, payment details which include cardholder name, credit/debit card number (in encrypted form) with an expiration date, banking details, wallet details etc. as shared and allowed to be stored by you. we'd also use the information of travelers list as available in or linked together with your account. This information is presented to the User at the time of constructing a booking to enable you to end your bookings expeditiously.
We may additionally use your Personal Information for several reasons including but not limited to:
- confirm your reservations with respective service providers;
- keep you informed of the transaction status;
- send booking confirmations either via sms or Whatsapp or the opposite messaging service;
- send any updates or changes to your booking(s);
- allow our customer service to contact you, if necessary;
- customize the content of our website, mobile site and mobile app;
- request for reviews of products or services or the opposite improvements;
- send verification message(s) or email(s);
- validate/authenticate your account and to prevent any misuse or abuse.
- contact you on your birthday/anniversary to produce a special gift or offer.
We value opinions and comments from our Users and frequently conduct surveys, both online and offline. Participation in these surveys is entirely optional. Typically, the information received is aggregated and used to make improvements to Website, other Sales Channels, services and to develop appealing content, features and promotions for members supported the results of the surveys. Identity of the survey participants is anonymous unless otherwise stated within the survey.
Marketing Promotions, Research and Programs:
Marketing promotions, research and programs help us to identify your preferences, develop programs and improve user experience. Southwest Airlines frequently sponsors promotions to permit its Users the possibility to win great travel and travel-related prizes. Personal Information collected by us for such activities may include contact information and survey questions. We use such Personal Information to notify contest winners and survey information to develop promotions and merchandise improvements. As a registered User, you will also occasionally receive updates from us about fare sales in your area, special offers, new Southwest Airlines services, other noteworthy items (like savings and benefits on airfares, hotel reservations, holiday packages, car rentals and other travel services) and marketing programs.
In addition, you may foresee to receiving periodic marketing emails, newsletters and exclusive promotions offering special deals.
From time to time we may add or enhance services available on the net site. To the extent these services are provided and employed by you, we are visiting use the private Information you provide to facilitate the service(s) requested. for example, if you email us with a matter, we are visiting use your email address, name, nature of the question, etc. to reply to your question. We may additionally store such Personal Information to assist us in making the net site the upper and easier to use for our Users.
Southwest Airlines may from time to time launch reward programs by way of which users may stand to win travel-related rewards or other rewards. We may use your Personal Information to enroll you within the rewards program and standing of the identical are visiting be visible whenever you log in to the online site. depending on the reward program, on every occasion you win a present, Southwest Airlines may share your Personal Information with a third party which can be in control of fulfilling the reward to you. you may however prefer to opt of such reward programs by writing to us. For various purposes like fraud detection, offering bookings on credit etc., we from time to time may verify information of consumers on selective basis, including their credit information.
HOW LONG DO WE KEEP YOUR PERSONAL INFORMATION?
Southwest Airlines will retain your Personal Information on its servers for as long as moderately necessary for the wants listed during this policy. In some circumstances, we may retain your Personal Information for extended periods of some time, as an example where we are required to undertake to to so in accordance with any legal, regulatory, tax or accounting requirements.
Where your personal data is no longer required we'll ensure it's either securely deleted or stored during the way which suggests it'll not be utilized by the business.
COOKIES AND SESSION DATA:
Cookies are small pieces of data that are stored by your browser on your device’s drive. Cookies allow us to serve you better and more efficiently. Cookies also allow simple access, by logging you in without having to type your login name anytime (only your password is needed); we would also use such cookies to display any advertisement(s) to you while you're on the net site or to send you offers (or similar emails – provided you have got got not opted out of receiving such emails) that concentrate on destinations which might be of your interest.
A cookie may additionally be placed by our advertising servers, or third party advertising companies. Such cookies are used for purposes of tracking the effectiveness of advertising served by us on any website, and also to use aggregated statistics about your visits to the online site so on produce advertisements within the web site or the opposite website about services which will be of potential interest to you. The third party advertising companies or advertisement providers may additionally employ technology that's used to measure the effectiveness of the advertisements. All such information is anonymous. This anonymous information is collected through the use of a pixel tag, which is an industry standard technology and is utilized by all major websites. they'll use this anonymous information about your visits to the online site so on produce advertisements about goods and services of potential interest to you. No Personal Information is collected during this process. the info so collected during this process, is anonymous and doesn't link online actions to a User.
Most web browsers automatically accept cookies. Of course, by changing the alternatives on your browser or using certain software programs, you will be ready to control how and whether cookies are accepted by your browser. Southwest Airlines supports your right to dam any unwanted Internet activity, especially that of unscrupulous websites. However, blocking Southwest Airlines cookies may disable certain features on the net site, and can hinder an otherwise seamless experience to urge or use certain services available on the net site. Please note that it's possible to dam cookie activity from certain websites while permitting cookies from websites you trust.
Automatic Logging of Session Data:
Each time you access the net site your session data gets logged. Session data may carries with it various aspects rather like the IP address, computer code and sort of browser software getting used and also the activities conducted by the User while on the net site. We collect session data because it helps us analyze User’s choices, browsing pattern including the frequency of visits and duration that a User is logged on. It also helps us diagnose problems with our servers and lets us better administer our systems. The aforesaid information cannot identify any User personally. However, it's visiting be possible to work out a User’s Internet Service Provider (ISP), and also the approximate geographic location of User’s point of connectivity through the above session data.
WITH WHOM YOUR PERSONAL INFORMATION IS SHARED:
Service Providers and suppliers:
Your information shall be shared with the tip service providers like airlines, hotels, company providers, cab rental, railways or the opposite suppliers who are guilty for fulfilling your booking. you may note that while making a booking with Southwest Airlines you authorize us to share your information with the said service providers and suppliers. it's pertinent to note that Southwest Airlines doesn't authorize the highest service provider to use your information for the opposite purpose(s) except as could even be for fulfilling their an element of service. However, how the said service providers/suppliers use the knowledge shared with them is beyond the purview and control of Southwest Airlines as they process Personal Information as independent data controllers, and hence we will not be made up to speed of the identical. you're therefore advised to review the privacy policies of the respective service provider or supplier whose services you decide on to avail.
Southwest Airlines doesn't sell or rent individual customer names or other Personal Information of Users to 3rd parties except sharing of such information with our business / alliance partners or vendors who are engaged by us for providing various referral services and for sharing promotional and other benefits to our customers from time to time basis their booking history with us.
COMPANIES WITHIN THE SAME GROUP:
In the interests of improving personalization and repair efficiency, we may, under controlled and secure circumstances, share your Personal Information with our affiliate or associated entities.
If the assets of Southwest Airlines are acquired, our customer information may be transferred to the acquirer depending upon the character of such an acquisition. additionally, as a component of business expansion/development/restructuring or for the opposite reason whatsoever, if we try to sell/transfer/assign our business, any part thereof, any of our subsidiaries or any business units, then as an element of such restructuring exercise customer information including the personal Information collected herein shall be transferred accordingly.
BUSINESS PARTNERS and THIRD-PARTY VENDORS:
Southwest Airlines may share your Personal Information to 3rd party that Southwest Airlines may engage to perform certain tasks on its behalf, including but not limited to payment processing, data hosting, and processing platforms.
We use non-identifiable Personal Information of Users in aggregate or anonymized form to make higher quality, more useful online services by performing statistical analysis of the collective characteristics and behavior of our customers and visitors, and by measuring demographics and interests regarding specific areas of the net site. We may provide anonymous statistical information supported this data to suppliers, advertisers, affiliates and other current and potential business partners. we are able to also use such aggregate data to inform these third parties on the quantity of people who have seen and clicked on links to their websites. Any Personal Information which we collect and which we may use in an aggregated format is our property. We may use it, in our sole discretion and with none compensation to you, for any legitimate purpose including without limitation the commercial sale thereof to 3rd parties.
Occasionally, Southwest Airlines will hire a third party for market research, surveys etc. and might provide information to those third parties specifically to be utilized in relevance these projects. the knowledge (including aggregate cookie and tracking information) we provide to such third parties, alliance partners, or vendors are protected by confidentiality agreements and such information is to be used solely for completing the precise project, and in compliance with the applicable regulations. additionally to the circumstances described above, Southwest Airlines may disclose User’s Personal Information if required to do and do so:
- by law, required by any enforcement authority for investigation, by writ or in relevancy any legal process;
- to conduct our business;
- for regulatory, internal compliance and audit exercise(s)
- to secure our systems; or
- to enforce or protect our rights or properties of Southwest Airlines or any or all of its affiliates, associates, employees, directors or officers or after we've got reason to believe that disclosing Personal Information of User(s) is very important to identify, contact or bring proceedings against someone who could even be causing interference with our rights or properties, whether intentionally or otherwise, or when anyone else may be harmed by such activities.
Such disclosure and storage may happen without your knowledge. therein case, we shall not be in danger of you or any third party for any damages howsoever arising from such disclosure and storage.
USER GENERATED CONTENT
Southwest Airlines provides an option to its users to post their experiences by way of reviews, ratings and general poll questions. the purchasers even have an option of posting questions w.r.t a service offered by Southwest Airlines or post answers to questions raised by other users. Southwest Airlines may additionally hire a third party to contact you and gather feedback about your recent booking with Southwest Airlines. Though the participation within the feedback process is barely optional, you may still receive emails, notifications (app, sms, Whatsapp or the opposite messaging service) for you to share your review(s), answer questions posted by other users or a. The reviews could even be written or in an exceedingly video format. The reviews written or posted may additionally be visible on other travel or travel related platforms.
The UGC that Southwest Airlines collects could even be of the following kinds:
- Review and Ratings
- Question and Answers
- Crowd Source Data Collection (poll questions).
Each User who posts review or ratings, Q&A, photographs shall have a profile, which other Users are able to access. Other Users is additionally able to view the amount of trips, reviews written, questions asked and answered and pictures posted.
HOW ARE YOU ABLE TO OPT-OUT OF RECEIVING OUR PROMOTIONAL E-MAILS?
You will occasionally receive e-mail updates from us about fare sales in your area, special offers, new Southwest Airlines services, and other noteworthy items. We hope you will find these updates interesting and informative. If you would like to not receive them, please click on the “unsubscribe” link or follow the instructions in each e-mail message.
PERMISSIONS REQUIRED FOR USING OUR MOBILE APPLICATIONS
When the Southwest Airlines app is installed on your phone or tablet, an inventory of permissions appear and are needed for the app to function effectively. there is not any option to customize the list. The permissions that Southwest Airlines requires and also the information that shall be accessed and its use is as below:
Device & App history: we'd like your device permission to urge information about your device, like OS (operating system) name, OS version, mobile network, hardware model, unique device identifier, preferred language, etc. Basis these inputs, we'll optimize your travel booking experience, use OS specific capabilities to drive great in-funnel experiences using components of device’s OS, etc.
Identity: This permission enables us to know about details of your account(s) on your mobile device. We use this info to auto-fill your email ID’s and provide a typing free in-funnel experience. It helps us map email ID’s to a specific user to permit you the advantage of exclusive travel offers, wallet cash-backs, etc. It also allows facilitating your Facebook and Google+ login.
Location: This permission enables us to supply you the great thing about location-specific deals and provide you a customized in-funnel experience. once you launch Southwest.airlines-number.com app to create a travel booking, we auto-detect your location so your nearest airport or city is auto-filled. We also require this permission to recommend you nearest hotels just just in case you're running late and need to form a quick moment booking for the closest hotel. Your options are personalized basis your locations. For international travel, this enables us to determine your time zone and provide information accordingly
SMS: If you permit us to access your SMS, we read your SMS to autofill or prepopulate ‘OTP’ while making a transaction and to validate your mobile number. This provides you a seamless purchase experience while making a booking and you don’t need to move out of the app to read the SMS so enter it within the app.
Phone: The app requires access to make phone calls so as that you will make phone calls to hotels, airlines and our customer contact centers directly through the app.
Contacts: If you permit us to access your contacts, it enables us to supply many social features to you wish sharing your hotel/ flight/ holidays together with your friends, inviting your friends to try and do our app, send across referral links to your friends, etc. We may use this information to make recommendations for hotels where your friends have stayed. This information are visiting be stored on our servers and synced from your phone.
Photo/ Media/ Files: The libraries within the app use these permissions to allow map data to be saved to your phone’s storage device, like SD cards. By saving map data locally, your phone doesn’t must re-download the identical map data once you employ the app. This provides you a seamless Map based Hotel selection experience, even on low bandwidth network.
Wi-Fi connection information: after you permit us the permission to detect your Wi-Fi connection, we optimize your experience like more details on maps, better image loading, more hotel/ flights/ package options to determine on from, etc.
Device ID & Call information: This permission is utilized to detect your Android ID through which we are ready to uniquely identify users. It also lets us know your contact details using which we pre-populate specific fields to verify a seamless booking experience.
Calendar: This permission enables us to position your plan of action on your calendar.
Notifications: If you opt-in for notifications, it enables us to send across exclusive deals, promotional offers, travel related updates, etc. on your device. If you're doing not select this, updates for your travel like PNR status, booking confirmation, refund (in case of cancellation), etc. are sent through SMS.
Contacts: If you select certain contacts permission, it enables us to produce many social features to you wish sharing your hotel/ flight/ holidays along with your friends, inviting your friends to undertake our app, send across referral links to your friends, etc. we are visiting also use this information to make recommendations for hotels where your friends have stayed. This information are stored on our servers and synced from your phone.
Location: This permission enables us to permit you the advantage of location specific deals and provide you a customized in-funnel experience. after you launch our app to form a travel booking, we auto-detect your location so your nearest Airport or City is auto-filled. We require this permission to recommend your nearest hotels just just in case you're running late and wish to make a quick moment booking for the closest hotel. Your options are personalized basis your locations. For international travel, this permits us to determine it slow zone and provide information accordingly.
HOW WE PROTECT YOUR PERSONAL INFORMATION?
All payments on the net site are secured. this implies all Personal Information you provide is transmitted using TLS (Transport Layer Security) encryption. TSL can be a proven writing that lets your browser automatically encrypt, or scramble, data before you send it to us. Website has stringent security measures in place to safeguard the loss, misuse, and alteration of the information under our control. Whenever you alter or access your account information, we offer the employment of a secure server. Once your information is in our possession we adhere to strict security guidelines, protecting it against unauthorized accessYou may withdraw your consent to submit any or all Personal Information or decline to provide any permissions on its Website as covered above at any time. In case, you choose to do to to so then your access to the online site is additionally limited, or we might not be able to provide the services to you.
YOUR RIGHTS & PERSONAL INFORMATION
You may access your Personal Information from your user account with Southwest Airlines. you'll also correct your personal information or delete such information (except some mandatory fields) from your user account directly
ELIGIBILITY TO TRANSACT WITH SOUTHWEST AIRLINES
You must atleast 18 years old to transact directly with Southwest Airlines and also to consent to the processing of your personal data.